Return & Refund Policy
Guidelines regarding food product safety, delivery inspection, and quality resolution at HARVNEST (Andin Sukrit Pvt. Ltd.).
Non-Returnable & Non-Refundable Food Products
At HARVNEST, we specialize in high-fiber flour (Atta), organic staples, and packaged consumable goods. To ensure stringent health, freshness, and hygiene standards across our supply chain:
All food and consumable products delivered to the customer are strictly non-returnable and non-refundable once accepted.
Mandatory Delivery Inspection & Refusal Policy
To protect yourself against transit damage, please follow our delivery inspection rules:
📦 Inspect Outer Box
Check the outer box, seals, and tape before accepting parcel from the courier agent.
🚫 Refuse Damaged Box
If torn, crushed, or unsealed, refuse delivery immediately on the spot.
Once a shipment is accepted and signed for, HarvNest / Andin Sukrit Pvt. Ltd. will not be liable for any physical transit damage or torn outer packaging claims.
Expiry, Quality & Manufacturing Concerns
If your concern is not related to physical transit packaging damage, but rather regarding product quality (such as an expired product date prior to dispatch or a manufacturing defect inside an intact pack):
📩 How to Report a Quality Concern:
- •Report within 24 to 48 hours of order delivery.
- •Provide your Order Number (`#ORD-...`) and Customer ID (`AS...`).
- •Attach clear photos/videos showing batch number, printed expiry date, and specific defect.
- •Our Quality Control team will evaluate the complaint and process a replacement upon verification.
Frequently Asked Questions
Need Assistance With an Order?
Our team is available to assist you with order verification or quality queries.